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GREAT NEWS FOR HOW 2 BECOME!

great news for how 2become!

How 2 become Ltd recently received news that it was selected as one of the 10 National Finalists in the HSBC Start Up Stars competition.

Start-Up Stars recognises those who have identified a business opportunity and used creativity and sound business practice to make it a success.

How 2 become would like to thank the HSBC Bank and all of our customers for their continued support over the past 18 months.

NEW PRODUCT LAUNCH

 

 

How to Pass Your Interview CD Rom. Click the image for more details!

 

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HOW TO PASS THE POLICE ROLE PLAY DVD

Police Role Play DVDPolice Role Play DVD

Undoubtedly one of the toughest parts of the police officer selection process is the role play exercises. This insider’s DVD has been created in conjunction with currently serving police officer’s to bring you the most up-to-date information available that is GUARANTEED to help you pass with Grade A’s!

During the police officer assessment centre you will have to deal with four interactive exercises, or role plays as they are otherwise called. The type of situation that you will be confronted with varies greatly. However, examples of the types of exercises that have been used in the past include the following:

– A manager of a store that is inside a fictitious retail centre wants to discuss an issue with you that relates to the lack of security.

– A customer who has been shopping at a fictitious retail centre wants to talk to you about a conversation they have had with another customer.

– A school teacher who has been visiting the retail centre would like to discuss an issue with you regarding his/her pupils.

– A member of staff who works at the fictitious retail centre would like to discuss an issue with you.

The situation that you will have to deal with is irrelevant. It is how you interact with the role play actor and what you say that is important. You must be able to demonstrate the police officer core competencies during each role play scenario.

The ‘How To Pass The Police Role Play’ DVD will provide you with sample mock role play scenarios and a thorough demonstration on how to tackle them. Beat the competition hands down with this powerful DVD that reveals the secrets of those people who gain really high grades at selection.

 

We are so confident that this DVD will help you to pass the police role play that we are willing to give you an actual scenario and step-by-step tips on how to deal with it:

Sample role play exercise

You are the customer service manager at a fictitious retail centre. A member of your staff approaches you and tells you that she has been bullied by another member of staff. The woman is clearly upset by the situation and she wants you to take action.

How to prepare for the role play

If you have already taken the time to study the Welcome Pack prior to attending the assessment then the first thing that will spring to your mind will be the equality policy statement. Within the statement you will find specific details about how to deal with situations of this nature and it is essential that you follow each step carefully. Remember that one of the assessable core competencies requires you to follow and refer to policies and procedures.

STEP 1 – Walk into the activity room and introduce yourself to the role actor. Ask them sensitively what the problem is and how you can help them. If there is a chair available in the room then ask them to sit down. This will make them feel at ease. Remember that you are being assessed against the core competency of customer service.

STEP 2 – Listen very carefully to what they have to say and sympathise where appropriate. You can demonstrate effective listening skills by nodding your head and showing appropriate facial expressions. Then start to establish the facts of the case by asking them relevant questions such as:

– How long had the bullying been going on for?
– Who was involved and what had they been doing/saying?
– Were any other people involved?
– Have there been any witnesses to this incident?
– Had they asked the other person to stop bullying them and if so what was their reaction?

STEP 3 – Clarify and confirm with the role actor that you have gathered the correct facts. This is VERY important!

STEP 4 – At this stage take full control of the situation and tell the role actor what you intended to do about the situation. Make reference at this stage to the equality policy statement and use it as a basis for solving the problem. Use keywords and phrases that match the core competencies.

STEP 5 – During the final stages of the role play activity stage check to confirm that the role play actor is happy with your offered solution. Provide them with a final summary of what you intend to do and ask them if there is anything else that you can do to help them. Also confirm at this stage that you are going to take personal responsibility for resolving the problem and that you will keep them updated on progress as and when it occurred.


Police officer role play information does not get any better than this DVD!

 

Top tips for passing the police officer role play exercises

– Use the preparation time wisely.

– Learn the pre-assessment material before you go to the assessment. This will make your life much easier.

– Remain calm during every role play. Even if the actor becomes confrontational, it is essential that you remain calm.

– If at any time during the role play activity phase the role play actor uses language that is either inappropriate (including swearing), discriminatory or uses any form of harassment then you must challenge it immediately. When challenging this kind of behaviour you must do so in an assertive manner without becoming aggressive.

– Always be polite and respectful at all times.

– Use effective listening skills during the role play exercises and ask questions in order to gather the facts.

– Once you have gathered the facts of the case or situation then solve the problem.

Learn EXACTLY how to pass the police role play exercises with this formidable DVD!


THE POLICE OFFICER ROLE PLAY DVD

Here’s a brief summary of what you will get when you purchase your copy of the DVD today:

– 3 sample mock role play scenarios.

– In-depth explanations from an expert tutor on how to handle the situation.

– How to deal with a confrontational role actor and how to remain calm under pressure.

– A final interview with an expert tutor on how to pass!

– Explanations on how to prepare yourself effectively for the role play.

– What areas you need to research and the topics you should learn.

– How to compose yourself during the assessment centre.

– Different role play scenarios that are guaranteed to push you!

Plus many more sections…


PASS THE POLICE OFFICER ROLE PLAY DVD

BUY NOW FOR ONLY £14.97 (plus p+p and vat)

ORDER WITH CONFIDENCE

YOUR ORDER COMES WITH A 10-DAY MONEY-BACK GUARANTEE. IF YOU ARE NOT COMPLETELY SATISFIED WE WILL REFUND YOUR PAYMENT IN FULL WITHIN 10 DAYS OF PURCHASE.

100% SECURE PAYMENT PROCESSING

ALL MAJOR CARDS ACCEPTED

ALL ORDERS ARE DISPATCHED WITHIN 24 HOURS

OPTION 1 : DVD DELIVERED TO YOUR DOOR

POLICE ROLE PLAY DVD

BUY NOW FOR £14.95 plus p + p and VAT

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OPTION 2 : POLICE ROLE PLAY GOLD PACK

The Police Role Play Gold pack

The Police Role Play Gold Pack

Contains ‘Insider’ DVD and Comprehensive Workbook

BUY NOW FOR ONLY £29.45 plus p+p and vat 

Contact us at: info@how2become.co.uk

How2become is an HSBC Start-Up Stars National Finalist.

How2become | Suite 2 | 50 Churchill Square | Kings Hill | Kent | ME19 4YU

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